Shipping Policy

01Scope & Applicability

This Shipping Policy governs the dispatch, transit and delivery of all merchandise purchased through Apastro.store (the "Platform"), operated by AP Astro Private Limited (hereinafter "Apastro", "we", "us" or "our"). By placing an order, the customer ("you") expressly acknowledges and accepts the terms set out herein, which are to be read in conjunction with our Terms & Conditions, Return & Refund Policy and Privacy Policy.

This Policy is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019, and constitutes a mandatory pre-purchase disclosure of our delivery and shipment terms.

02Order Processing & Energisation

Every spiritual article offered on the Platform undergoes a ritual energisation (pran-pratishtha / mantra activation) prior to dispatch, in accordance with the sacred traditions observed by Pandit Aditya Pareek. This is an integral part of our value proposition and is reflected in our handling timeline.

• Order confirmation: An acknowledgement bearing a unique order reference number is issued to your registered email and/or mobile number immediately upon successful payment authorisation.
• Energisation & handling window: Orders are processed, energised and handed over to the logistics partner within two (2) business days of order confirmation, excluding Sundays and public holidays.
• Verification holds: Orders flagged for address verification, payment confirmation or suspected fraud may be placed on hold, and the handling window shall commence only upon satisfactory resolution.

03Delivery Timelines

Following dispatch, estimated delivery timelines across India are as follows. All timelines are indicative business-day estimates and do not constitute a guaranteed delivery date.

• Metro & Tier-1 cities: typically three (3) to five (5) business days from dispatch.
• Tier-2, Tier-3 cities & other serviceable locations: typically five (5) to eight (8) business days from dispatch.
• Remote, hilly or limited-access regions: may require additional transit time at the discretion of the courier partner.

Delivery timelines are computed from the date of dispatch and not from the date of order placement. The energisation and handling window described above is additional to these transit estimates.

04Shipping Charges

Apastro ships across India. Applicable shipping charges, where levied, are calculated on the basis of the delivery location and order value, and are transparently itemised and displayed at checkout before you confirm your purchase, in keeping with the principle of full price disclosure. No shipping-related charge will be levied beyond the amount shown to you at the time of placing your order.

Any additional charges, including but not limited to expedited delivery, remote-area surcharges or re-delivery fees occasioned by failed delivery attempts, shall likewise be disclosed prior to being applied. For cash-on-delivery orders (where offered), a nominal convenience fee may apply and shall be disclosed at checkout.

05Dispatch Confirmation & Tracking

Upon dispatch, a shipment confirmation containing the carrier name and a tracking reference (AWB number) will be transmitted to your registered contact details. You may monitor the real-time status of your consignment through the carrier's tracking portal or via the order section of your Apastro account.

We request that the contact number provided at checkout remains reachable, as logistics partners may require coordination to effect successful delivery.

06Delivery Address & Customer Obligations

You are solely responsible for furnishing a complete, accurate and current delivery address together with a valid contact number. Apastro shall not be liable for non-delivery, misdelivery or delay arising from incomplete, erroneous or outdated address information supplied by you.

• Address modifications can be accommodated only prior to dispatch, and must be communicated to our support team without delay.
• Where a consignment is returned to origin (RTO) on account of an incorrect address, repeated failed delivery attempts, or refusal to accept, any re-shipment may be subject to applicable charges.

07Delays & Force Majeure

While we make every commercially reasonable effort to honour the stated timelines, delivery is ultimately effected through third-party logistics providers and may be affected by factors beyond our reasonable control. Apastro shall not be held liable for delays attributable to events including, without limitation, acts of God, natural calamities, adverse weather, strikes, civil unrest, regulatory restrictions, transport disruptions, pandemics or carrier-side operational constraints.

08Title, Risk & Receipt of Goods

Title to and risk of loss in the goods shall pass to you upon delivery to the address specified in your order. We strongly recommend that you inspect the packaging at the time of receipt. Should the outer packaging appear tampered with, damaged or compromised, you are advised to refuse acceptance and to notify our support team immediately, supporting such notification with photographs where possible, to enable us to assist you under our Return & Refund Policy.

09Grievances & Contact

For any shipping-related query, please contact our customer support team at support@apastro.store or +91 92891 09220, quoting your order reference number. Complaints will be acknowledged within forty-eight (48) hours of receipt and addressed in accordance with the grievance redressal mechanism set out in our Terms & Conditions.