Return & Refund Policy

01Overview & Applicability

This Return & Refund Policy sets out the terms under which Apastro.store (the "Platform"), operated by AP Astro Private Limited ("Apastro", "we", "us" or "our"), accepts returns, effects replacements and processes refunds. It is framed in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019, and forms an integral part of our Terms & Conditions.

We deal in consecrated and energised spiritual articles. Accordingly, certain category-specific conditions apply and are detailed below. We encourage you to read this Policy in full before completing a purchase.

02Return Window

Eligible products may be reported for return or replacement within two (2) calendar days from the date of delivery, as recorded by the logistics partner. Any request initiated after the lapse of this window shall not be entertained, save where a non-waivable statutory right applies.

• Damaged, defective or incorrect items: must be reported within the two (2) day window, accompanied by supporting evidence (see below).
• Missing items or short shipment: must be reported within forty-eight (48) hours of delivery, failing which the claim will be treated as waived.

03Conditions for a Valid Return

To qualify for a return or replacement, all of the following conditions must be met:

• The product is unused, unworn and undamaged, retained in its original condition with all original packaging, seals, tags, certificates and complimentary items intact.
• The request pertains to a genuine grievance, namely a manufacturing defect, transit damage, or receipt of an item materially different from the one ordered.
• Photographic and/or video evidence clearly establishing the defect, damage or discrepancy is furnished at the time of raising the request. Where practicable, an unboxing video is strongly recommended and may be required to substantiate transit-damage claims.
• The return is collected from the same address to which the order was originally delivered.

04Non-Returnable Items

By the inherent nature of consecrated spiritual merchandise, and in the interest of hygiene, sanctity and authenticity, the following are not eligible for return, replacement or refund, except where found to be defective or damaged in transit:

• Products that have been worn, used, washed, altered, energised on the customer's instruction for personal use, or otherwise removed from their sanctified original condition.
• Personalised, custom-made, made-to-order or kundli-based recommended articles prepared specifically for the customer.
• Consumable, perishable or single-use items (such as incense, camphor, sindoor, puja samagri and similar offerings).
• Items returned without the mandatory supporting evidence, or returned in an incomplete condition (missing packaging, certificate, tags or accompanying components).
• Products purchased under clearly marked final-sale or non-returnable promotions.

05Spiritual Efficacy — Important Disclaimer

Apastro warrants the authenticity, purity and quality of every article it dispatches, and stands fully behind the genuineness of its products. However, spiritual, astrological and metaphysical articles are intended as instruments of faith, and their experiential outcomes are inherently subjective and dependent upon individual belief, usage and circumstance.

Accordingly, we do not guarantee any specific astrological, spiritual, financial, medical or personal result, and a perceived absence of such results shall not constitute a valid ground for return, replacement or refund. Nothing in this Policy limits any non-excludable right available to you under applicable consumer protection law in respect of a genuinely defective product.

06How to Initiate a Return

To raise a return or replacement request, kindly follow the steps below:

• Step 1 — Notify us: Write to support@apastro.store (or contact us on WhatsApp at +91 92891 09220) within the applicable window, quoting your order reference number, the nature of the issue, and the supporting photographs/video.
• Step 2 — Assessment: Our team will review your request and, upon verification, communicate approval together with collection or return instructions.
• Step 3 — Collection / dispatch: Where a reverse pickup is serviceable, it will be arranged at the delivery address; otherwise, you may be requested to self-ship to our designated address, with reasonable shipping costs reimbursed for valid claims.
• Step 4 — Resolution: Following receipt and quality inspection of the returned item, an eligible request will be resolved by way of replacement or refund as described below.

07Refunds — Method & Timeline

Where a refund is approved, it shall be processed to the original mode of payment through our payment partner, Razorpay Software Pvt. Ltd. Refunds are ordinarily initiated within five (5) to seven (7) business days of the returned item passing quality inspection.

• The time taken for the refunded amount to reflect in your account is governed by your bank or card issuer and is beyond our control.
• Where only part of an order is returned, a proportionate refund shall be issued for the value of the eligible item(s) returned.
• Shipping charges (if any) and cash-on-delivery convenience fees are non-refundable, except where the return arises from our error.

08Order Cancellation

You may request cancellation of an order prior to its dispatch by contacting our support team promptly. Once an order has been energised and handed over to the logistics partner, it can no longer be cancelled and shall instead be governed by the return provisions of this Policy.

Apastro reserves the right, at its sole discretion, to cancel any order on reasonable grounds including unavailability of stock, suspected fraudulent activity, pricing or listing errors, or non-serviceability of the delivery location. In such instances, any amount already paid shall be refunded in full to the original mode of payment.

09Grievance Redressal

Any complaint concerning a return or refund may be addressed to our Grievance Officer, Charu, at support@apastro.store. Complaints will be acknowledged within forty-eight (48) hours and endeavoured to be resolved within one (1) month from the date of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.